Hakan BayulgenThe Era of Empowered Customers: How Retailers Are Catering to More Discerning Shoppers The power paradigm has shifted from the retailer to the customer. Even 20 years ago, businesses served as the lone “source of truth”...
Hakan BayulgenChanging tides – the six new rules of customer engagement According Richard Watson, the customer of today not only expects, but demands flexibility and personalisation; and wants speaking with...
Hakan BayulgenFake products, fake news, fake lives: how the truth will become a brand’s top assetFake is getting deep, but just as technology enables mass chicanery, says Steve Sammartino, it has the power to turn the tables. This...
Hakan BayulgenCreating a sound HR StrategyNot connected and too much I see and review many HR strategies and HR plans. Most of the time, they have two elements in common. The...
Hakan BayulgenWhat Makes The John Player Special Livery So Alluring?In this context, shouldn’t it be, “Lots Of Triumph, Usually Stylish”? Never before has a line summed up a car as cleverly as, “Lots Of...
Hakan Bayulgen5 Brand Metrics to Measure Business PerformanceBrand attributes vary across organizations, depending on business goals, the industry, the marketplace, and other relevant factors....